Terms & Conditions

Payments 

We DO NOT accept cheques, direct bank deposits or money orders.   
We offer PayPal or Secure Pay as payment gateways to pay for your order securely.
Both are safer, easier ways to pay for your order online. The services allow anyone a selection of ways to pay: credit cards or bank accounts, without sharing financial information.

PayPal

You don't need to have a Paypal account as you can pay with your credit card via Paypal and is a very secure way of paying online.
You can use your Debit or Credit Card through Paypal or use funds directly from your Paypal Account.

SecurePay

And Australian company who is a leader in the Australian online payments industry, they offer a host of products and services, including FraudGuard suite, which helps businesses combat fraudulent transactions. SecurePay's servers are located across multiple local data centres for maximum uptime, and all of their customer's data is securely kept here, in Australia.

 

Security 

We utilise one of the most secure transaction channels available in the world today.

Our Ecommerce application includes the following security features :

  • We use Securepay as our credit card payment gateway which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment.
  • All browsers are required to use a minimum of 40-bit SSL (Secure Socket Layer) technology (This means that there is no way to bypass the security systems).
  • Digital certification to verify integrity and authenticity from this website.
  • Encrypted card details are sent with your order to our accounts department to be processed. Your card details are erased from record as soon as your order is processed. This eliminates the risk of your credit card details being captured and used by unauthorized people.
  • Each order is checked, one by one by our accounts department before processing.. This reduces the possibility of credit card fraud.
  • Ecommerce functionality programmed and maintained by Mantis Technologies. A sophisticated Australian website developer specializing in internet security and watertight website infrastructure.

What does this mean?

This means that when you order a product from our website, you can rest assured that the highest security checks have been put in place to make sure that your details will not fall into the wrong hands.

 

Privacy Policy

Angelfish Dragonfly ABN 46742236166 – PRIVACY POLICY

In this document the terms I/we/our refers to Angelfish Dragonfly. You refers to the customer.

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website www.angelfishdragonfly.com.au (Site) or directly from you. 

Please read this Privacy Policy carefully.  Please contact us if you have any questions.   

You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.  

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or our ability to send your order out, or any products and services offered on it.

1.     Type of personal information collected

Personal Information: The type of personal information we collect may include is your name, phone number and address. If you join our VIP club or our Birthday Club we will require your children’s birth dates so that we can send out special offers on their birthday. 

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy and our security terms.

2.     Collection and use of personal information

We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for our own marketing.

3.     Disclosure of personal information

We may disclose personal information for purposes including to provide our products and services to you, and as required by law.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

4.     Access to and correction of personal information

Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes.  We will respond to any request within a reasonable time.  We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

If this business changes ownership, all information collected by us will be passed onto the new owners for the continued running of the business and to keep their records up to date for future reference by the customer. 
       
5.     Complaints about breach

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.

Complaints will be dealt with in a timely manner.
     
6.     Unsubscribe

To unsubscribe from our e-mail database, or opt out of communications, please click on the UNSUBSCRIBE button at the bottom of our newsletter email.
 
7.     Storage and Security

We are committed to ensuring that the information you provide is secure. See in the Terms and Conditions for security information on how we safely store your information.
 
For any questions or notice, please contact us at:

Angelfish Dragonfly ABN: 46742236166

Email: sales@angelfishdragonfly.com.au

Changes to this Privacy Policy 

It may be necessary for us to review and revise our Privacy Policy from time to time. You may check  for any changes to the policy wording by visiting our website regularly to keep up to date with any changes.
If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please email us: sales@angelfishdragonfly.com.au

Last update: 11 June 2016

This policy is provided by legalvision.com.au

 

Refunds

Upon agreement, all refunds will be sent a confirmation email with address details to return goods. We will then refund via original payment method. No refunds will be granted until we have the goods in our possession for assessment. No refunds on goods after 3 months from date of purchase. If goods are faulty a credit note will be issued. 
If you chose to take a credit note there is no expiry date.
Please allow up to 7 days for processing of refund on receipt of goods. 

 

Promotional Codes

Any promotional codes are to be used on full priced stock and not able to be used with any other offer, sale or discount. Discounts are not available with any special order products.

Brands excluded from discount codes: 
Bopalong Buddies, Hi-Vis Kids, Banana J Creations, Munch Cot Teething Rails and Gift Vouchers.

 

SALE items:

  • Discount is on current stock ONLY - No orders for items not in stock - NO rainchecks! 
  • These prices are available for ONLINE purchases ONLY.
  • NO HOLDS and Discount not available with any other offer/ discount.
  • Discount is off full priced items ONLY, no further reductions to apply.
  • NO free post during the sale. Regular post $9.99 and Express $15 applies.
  • No combining orders - if you decide to purchase a second order it will be packed separately and charged freight accordingly. You will be notified by email when you order has been posted.
  • NO other discounts or vouchers or offers are to apply.

 

Customer Satisfaction

We have very high standards and trust that you will be 100% happy with your purchase. Please feel free to email us with your feedback - we love to have happy customers and let us know if you are willing for us to share your comments on our site. We are also happy for you to send us photos of your "Little cherubs" in your new purchases.

So if you are happy - tell us & everybody. If you are not happy, please contact us and we will endeavour to solve the problem.


Loss or Damage of Goods

Goods will be dispatched using the delivery method specified - see Delivery. Once goods have been dispatched, your order is deemed to be filled. Angelfish Dragonfly takes no responsibility for loss or damage by the carriers of the goods. Angelfish Dragonfly will make every attempt to find lost goods. If a customer requests a parcel to be left at their door we are not held responsible if the parcel goes missing therefore we strongly suggest using Registered Post and have the order delivered to a place of business/ workplace. We are not responsible if customers give us the incorrect address to send their parcels to and the customer will be responsible for the additional freight cost to resend their parcel to the correct address if this occurs.


Colour

It is possible that different computer screens / monitors will show colours with a slight variation. However these should show as close to the real article as possible.


Pricing

All prices at Angelfish Dragonfly are exclusive of GST (Goods and Services Tax) and are in Australian dollars (AUD).  We reserve the right to change prices without notice. 


Overseas Orders

Overseas orders do not attract GST (Goods and Services Tax). This only applies to Australian businesses that are registered for GST.
It is the responsibility of the customer to pay any taxes and customs duties that may arise from their purchase at the receiving end, in their country before receiving their goods.


Out of Stock Items

If an item you have selected is temporarily out of stock or is unavailable it should show as a zero in the items available and therefore not be able to be purchased. If for some reason we oversell an item, and we are unable to supply the item requested, we will contact you with other options. This may occasionally happen with drop shipped items although we take every effort to make sure that it doesn't occur. Please contact us at Angelfish Dragonfly if you are interested in placing an order for an item  that is out of stock - we may be able to order another or we may suggest something similar. Your items will not be sent until all items are in stock unless otherwise requested.


Copyright 

Angelfish Dragonfly holds the copyright to all images and content on this website and should not be copied without our expressed permission - Copyright 2016. All rights reserved.
Angelfish Dragonfly has been given permission to use images from suppliers where ever necessary and the suppliers all own the copyright to these photos and products.