Delivery

Postage is  $8.95 for regular registered post.

If you require it faster than see the Express and Courier options below.

Orders over $150 ship FREE within Australia!*

This means you know how much postage you will pay for your order. However if your item/s are bulky you will need to contact us prior to ordering to obtain a postage cost. If you place an order without contacting us, we will contact you to request payment of the necessary difference in postage cost.

We pride ourselves on our fast dispatch service! Packages are dispatched within 24-48hrs of payment being received with the majority dispatched the same business day if orders placed by 2pm AEST or the next available busness day if ordered after hours or on weekends. We will always notify you if your order has been delayed due to stock unavailability or stock in transit to us.

*For bulky / oversized or extremely heavy goods the Free shipping will not apply.

We like to give our customers the choice of how they would like their parcel sent. We offer 3 ways for the same price:

1. Australia Post - Registered Mail - This is a more secure shipment, with required signature and tracking. Depending on where you live, your parcel may take anywhere from 1 - 10 working days within Australia for delivery.

Registered Mail and Courier are the only ways of securely tracking your parcel to your door and can be done online.

Australia Post Track My Parcel - Click on the link below to track your parcel's progress:

2. Express Post - is available throughout Australia. (1 - 5 working days depending on locality)

International Deliveries is by Australia Post International Registered Air Maill. Please allow up up to 4 weeks to post internationally.

We currently deliver to the following countries:

• United Kingdom - $25
  
• United States -$25
  
• Canada - $25
  
• Ireland - $25
  
• France - $25
  
• New Zealand - $15
• Netherlands - $25
  

If an international parcel is lost, please allow up to 60 days for a response from Australia Post for tracking the package.

We cannot take responsibility for delays in  postage  either nationally or internationally that are beyond our control.

General Shipping

Due to shipping costs changing and this is not at our discretion, we reserve the right to change the shipping costs as necessary to reflect the current cost of shipping.

Shipping fees include handling and packing fees as well as postage costs.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them, particularly if your order has already been packaged. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.Boxes and bags are sized according to your purchases and your items are well-protected.

It is the customers responsibility to be careful when opening parcels to make sure you do not damage the contents of your order inside. If we believe you have damaged your order upon opening we will not accept the item/s for return or replacement.

Depending on where you live will determine if we are able to offer Courier or Austraila Post as more remote areas are not serviced as economically by our courier. We will endeavour to select the best way of shipping your goods to you.

We do not accept responsibility for delays in delivery due to unforseen circumstances such as strikes or adverse weather conditions. If we become aware of such conditions we will notify you at our earliest convenience.

Loss or Damage

In the event that you parcel is lost or damaged by our shipping companies, Angelfish Dragonfly will not be held responsible for the loss. It is possible to obtain insurance from Australia Post and you would need to contact us to arrange this before sending. Insurance is covered up to $100 with Registered Post.

If you believe that your parcel has not arrived within the approximate dellivery time, you will need to:

1. Contact us, preferably via email so that we can track our correspondence.
2. We will then have to launch an investigation with the sending company - either Australia Post or Courier.
3. This may take up to 2 - 3 weeks for this to be processed and we can not offer any other avenues until they complete their investigation.
4. Angelfish Dragonfly will then, based on the findings of the shipping company decide what is to happen. This is why we are now only sending parcels via registered or trackable methods. We do not like anything to go missing but if it does we would like the shipping company to be able to track it down and find it for you.