Terms and Conditions of Use

Current SALE album:

ALL orders  have been posted.

 The beauty of this sale: add ANY items from our entire store to your order! 

(Whether it's on sale or not - all can go in one order)

 No combining orders - if you decide to purchase a second order it will be packed separately and charged freight accordingly.

 You will be notified by email when you order has been posted.

 NO other discounts or vouchers or offers are to apply.

 The listed price is the discounted and final price.

 Absolutely no returns unless goods are faulty - and we check to make sure all goods leave here in pristine condition.

Payment Methods

Angelfish Dragonfly accepts the following methods of payment with our secure merchant facility:

• Visa
• Mastercard
• Paypal
• Bank Deposit
  

Paypal

PayPal -  is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.

You don't need to have a paypal account as you can pay with your credit card via paypal and is a very secure way of paying online.

You can use your Debit or Credit Card through Paypal or use funds directly from your Paypal Account.

Direct Deposit

•     Westpac Banking Corporation
•     Account Name: Angelene Kay Bourne
•     BSB: 034241
•     Account No: 317223

We do not accept cheques or money orders.        

Delivery Policy

Angelfish Dragonfly will endeavour to post your parcel within 24 - 48hrs after you place your order and your money has cleared.  So if you place an order by 5 pm on a business day it will be posted by the next available business day. However, please be aware that actual delivery time can take 1-2 weeks, or more even within Australia, depending on where you live.

Refunds & Exchanges

We have very high standards and all garments  / products are checked thoroughly for faults on arrival and before dispatch. If you have a concern, we request that you contact us immediately upon receiving the goods to arrange for a credit or exchange.  At the most you must notify us within 3 days of receiving your goods to let us know of your request for a refund or exchange.

Refunds / Exchanges / Credits will be given at the discretion of Angelfish Dragonfly.

 As many of our clothing ranges come in one of each size due to the Limited Edition range, there is a possibility that we have sold out of other sizes of the same garment if you wish to change sizes. Therefore it is important that you check sizing with us if you are at all unsure before purchase.

(If you live in a remote area or overseas - we will make reasonable allowance for shipping time, as long as you have contacted us.)

REFUNDS are only available on defective goods. 

No refunds are given for incorrect choice or change of mind. You will only be able to exchange or store credit where ever applicable. Same rules apply to items on sale and discontinued.

We cannot refund freight charges on delivery and return of goods - the customer is responsible for all postage costs.(ie.The cost of the original freight will not be refunded) We recommend that goods be returned via registered mail for safe delivery. Angelfish Dragonfly will refund either to your Paypal account or direct deposit, whichever method of payment you purchased the goods with. 

Strictly no cash refunds as cash cannot be sent through the mail or collected in person.

For all refunds / exchanges, please contact us via email: sales@angelfishdragonfly.com.au or phone and state reasons for refund request.

No Refunds on: SALE stock, or stock discounted or discontinued since initial purchase.

All garments returned for refund/ exchange must have original tag still attached as when purchased, be unworn, undamaged, be in original packaging and include a copy of the original invoice for customer reference.

For hygiene reasons, all underwear, nappy pants covers, bloomers and swimwear there is no refund/ exchange and they will not be accepted for return.

Upon agreement, all refunds will be sent a confirmation email with address details to return goods.

Please allow up to 12 days for processing of refund on receipt of goods.

Sizing

If you are unsure of sizing, please go to our sizing charts or email us your query.We will be happy to provide further measurements and details about the item you are purchasing.I have often gone up one size if I am not sure if a garment will fit my daughter. I have also on a regular basis, purchased a season ahead in sizings, if I have seen something that I absolutely have fallen in love with.

Customer Satisfaction

We have very high standards and trust that you will be 100% happy with your purchase. Please feel free to email us with your feedback - we love to have happy customers and let us know if you are willing for us to share your comments on our site. We are also happy for you to send us photos of your "Little Darlings" in your new purchases.

So if you are happy - tell us & everybody. If you are not happy, please contact us and we will endeavour to solve the problem.

Loss or Damage of Goods

Goods will be despatched using the delivery method specified. Once goods have been despatched, your order is deemed to be filled. Angelfish Dragonfly takes no responsibility for loss or damage by the carriers of the goods.

Security 

Angelfish Dragonfly will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.
The Internet is not always a secure method of transmitting information. Accordingly, Angelfish Dragofly cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information

Privacy Policy

We are committed to protecting your privacy and keeping your personal information confidential and secure. We do not sell or rent your personal information to others. By visiting this website, you are agreeing to the terms and conditions as outlined herein. We will not collect and hold personal information about you without your permission. We will only email you if you have agreed and applied to be on our E-Newsletter. If at any time you choose not to continue your subscription, send a return email with the wording: UNSUBSCRIBE and will take you off our list.

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. You may check  for any changes to the policy wording by visiting our website regularly to keep up to date with any changes.

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please email us: sales@angelfishdragonfly.com.au

Colour

It is possible that different computer screens / monitors will show colours with a slight variation. However these should show as close to the real article as possible. If you are not happy with the colour selected please contact us.

Pricing

All prices at Angelfish Dragonfly are inclusive of GST (Goods and Services Tax) and are in Australian dollars (AUD).  We reserve the right to change prices without notice.

Overseas Orders

Overseas orders do not attract GST (Goods and Services Tax). This only applies to Australians.

It is the responsibility of the customer to pay any taxes and customs duties that may arise from their purchase at the receiving end.

Out of Stock Items

If an item you have selected is temporarily out of stock or is unavailable it should show as a zero in the items available and therefore not be able to be purchased. If for some reason this doesn't happen and we are unable to supply the item requested, we will contact you with other options. Please contact us at Angelfish Dragonfly if you are interested in placing an order for an item  that is out of stock - we may be able to order another or we may suggest something similar.

Your items will not be sent until all items are in stock unless otherwise requested.

Copyright

Angelfish Dragonfly holds the copyright to all images and content on this website and should not be copied with out our expressed permission - Copyright 2011. All rights reserved.